♥ Queen of all Grumpy Old Farts ♥

About the GrumpyQueen

A.K.A Gatekeeper

I love food, don't deprive me of it.

I'm not Princess, I'm Queen

I can be quite grumpy and when I am, I hide here, my dungeon for reflections, ramblings and ranting.

Whatever I write are opinions, and may not be the whole truth. Do not read it like the Gospel.

I hate as vehemently as I love
I already know I'm crazy, be my friend, it's safer

Different is not bad, just not the same as the rest

If you don't like me, it's probably mutual
But I'm nice, really :p

Blog started 21st June 2007, shifted from www.thegatekeeperstory.blogspot.com

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October 2010

A stupid night

I honestly hate my internet provider. I called them TWICE in 3 days for the same problems.

1) I can't connect to the internet both on my laptop and desktop
2) When I finally managed to go online, my wireless network, which is a secure network is now unsecured.

So now after fixing the intitial problem--cannot go online, I have to call the router's technical support to fix the second problem. How sucky is that?

K, that's not too upsetting yet. When I called the internet service provider's technical support...

1) I was kept waiting for I-don't-know-how long with the "your call is important to us..." message played periodically which irritated me 'cos you don't keep important people waiting.

2) They kept on insisting, on both occasions that I must have pressed my router's reset button which is why my network is now unsecured. And that's totally impossible because on the first occasion, I didn't know that stupid button exists until the guy told me. On the second occasion, since I know that pressing that button will cause another problem, I was sure NOT to press it. No matter what I said, they refused to be convinced that I DID NOT press the stupid button and kept insisting that it was not possible. To be fair, the first guy was nice enough to offer some suggestions on how to troubleshoot before telling me to get help from the router's technical suport but the second guy told me simply to call my router's technical support.

3) And they're just trying to shirk responsibility. They had a recorded message that said something like if we're calling them for slow connection/no connection, try bypassing the router and see if the situation improves. If it does, then it's the router's problem, not theirs. They didn't say that la, but something to that effect.

Anyway, I obediently did as they said the first time, thinking it was my router's fault but still can't go online anyway.

The funniest thing is, they said that we can continue to hold or fax them our name and number at XXXXXXXX or EMAIL them at blahblah@blah.com.sg . That made me laugh. If we're calling the technical support department for help, whatever made them think that our email is working? How many of us have a fax machine in working conditions? Can't they set up some sms system so that we can message them our name and number instead?

I'm now a very unhappy girl.

23.5.07 4:50 PM

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