♥ Queen of all Grumpy Old Farts ♥

About the GrumpyQueen

A.K.A Gatekeeper

I love food, don't deprive me of it.

I'm not Princess, I'm Queen

I can be quite grumpy and when I am, I hide here, my dungeon for reflections, ramblings and ranting.

Whatever I write are opinions, and may not be the whole truth. Do not read it like the Gospel.

I hate as vehemently as I love
I already know I'm crazy, be my friend, it's safer

Different is not bad, just not the same as the rest

If you don't like me, it's probably mutual
But I'm nice, really :p

Blog started 21st June 2007, shifted from www.thegatekeeperstory.blogspot.com

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I feel quite mad already

My mum's a classic. We subscribed to this Digital Voice thing la. And they screwed up, we don't have a house phone, my mother can't talk so she's mad.

So she called Starhub and went through the horrible press one press two voice message to select the "TECHNICAL ASSISTANCE" option. Then finally she got to speak with a human being.

So naturally she got quite excited and jabbered away, telling him what's her problem. The guy told her to buy another phone cos there are some phones that are not compatible with the modem. She asked for the phones that were compatible with the modem and he said they don't have a list. That made her blood boil. So what the hell is she supposed to do with the second phone that might cost something like $70 and won't work?! Talk to herself?!

He added that he's not a technical assistant. My mother went ballistic and agitatedly asked, "so why did you pick up my call?!"

This first guy was not much help, the second time she called, she spoke to another fake.

Apparently, Starhub's policy is that they have to answer all calls and help customers to the best of their abilities. But seriously?! What if your best is just not enough? What's the bloody point of training technical assistants if you're gonna get some random customer service guy to answer our "technical" questions?! Why not just train the customer service people to become technical assistants so they can REALLY answer all questions?! Or whatever, just make sure our questions go to the right people! Damn it!

I also feel really mad, like there's too much going on inside me and I'm gonna burst. I feel like shouting, biting people, screaming, throwing a tantrum, plucking eyeballs and shooting people.

There's too many of me, too many emotions to deal with. My exasperated brain's trying to take control once again but it's like I've got too many selves trying to take over. It's a hazy time for me. One thing remains clear though, I still feel love and concern in my world. It doesn't come flooding through but seeps in. That itself is enough to warm me. :)

15.12.07 10:27 PM

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